Application Support Engineer - European Investment Bank Luxembourg

The EIB, the European Union’s financial institution, is seeking to recruit for its Information Technology Department (IT) - Technology and Infrastructure Division - Application Technical Support Unit at its headquarters in Luxembourg a:

Application Support Engineer
Appointment to the post is for a fixed period of 5 years with the possibility of prolongation

The successful candidate will handle, in liaison with the relevant development and infrastructure teams and vendors, the implementation and operation of core IT application environments, specifically in the area of robust and mission critical systems that ensure the availability and integrity of the Bank’s business applications. These systems include financial applications specific to the EIB business such as Wallstreet Suite, as well as messaging/queuing systems and middleware products such as SWIFT, Reuters, MQ Series, IBM WTX, Apache, and JBOSS.

Responsibilities
Ensure that IT policies and initiatives related to messaging/queuing systems, middleware and application servers are implemented and key IT processes are run in the most effective and efficient way

Assume end to end responsibility for the execution of key IT processes related to the implementation and operation of infrastructure components, specifically applications and middleware, in order to ensure reliability, scalability, flexibility, accessibility, stability, security and efficient operation of the Bank business applications and the related data needs

Handle performance tuning, monitoring and first line problem diagnosis to assist application support teams

Handle the implementation of the Bank’s business applications running in production. Specifically this will include installation of applications, releases and patch management as well as upgrades in line with IT policies and Industry “best practices”

Act as single point of contact within the division for business application related requests; coordination with other units and services during the implementation phases
Take full ownership of the UAT (User Acceptance Test) environments; provide tools for UAT planning and preparation and handle support requests
Acquire and maintain a high level of technical expertise in all important EIB business application areas
Provide advice and share expertise with application teams in respect of technical matters, in particular with a view to production/operational aspects, cross application and integration issues and associated impact analysis

Play an active part in application architecture initiatives

Qualifications
Full university degree preferably in computer science or related disciplines
At least three years’ experience in a similar function: application support, infrastructure support or a related IT domain

Excellent IT technological expertise, including application design concepts, messaging/queuing systems, and application server principles and best practices as applied in IT infrastructure and related services

Experience supporting financial applications such as the Wallstreet Suite

Hands-on experience supporting applications, middleware and messaging products in UNIX and Windows production environments. Experience with JBOSS or similar, building of applications and deployment mechanisms would be considered an advantage

Experience supporting development teams during development life-cycle and in relation to on-going post-release requirements

Up to date knowledge of market trends and development in the IT sector
Scripting and development skills
Good knowledge of database technology (Sybase, Oracle, MS-SQL, MySQL)
Sound understanding of the Bank’s activities and operational processes would be considered an advantage
Fluent in English or French and a solid understanding of the other
Competencies
Excellent analysis and problem solving skills
Excellent oral and written communication
Team player
Very good interpersonal skills
Flexibility and adaptability to a dynamic and changing environment
Motivation to keep up with rapidly evolving technological developments in the area of responsibility
Sense of initiative and aptitude for analysing and optimising current processes and technology
A disciplined approach to organising, documenting and prioritising work
Results focus
Customer focus
Ability to deliver according to deadlines
Deadline for applications: 17 March 2010

To apply, please go to www.eib.org/about/jobs and click on reference IT10WWW02.

Our diversity and inclusion strategy is critical to achieving our goals and helps us strengthen our client focus, enhancing responsiveness and our ability to adapt to new developments in EU policies. Therefore, we strongly promote diversity, including gender, nationality, race, culture, education and experience, sexual orientation, and people with disabilities.