User support for communication and Learning platforms - Université du Luxembourg

Mission

Work across the Faculty on computer supported platforms for collaborative learning, blended learning, information dissemination and processing, and knowledge management.
Provide for these platforms technical and administrative support to study programme, administration and research project needs.
Provide principally administrative and technical support to users of the e-learning platform Moodle[1] and, to a lesser extent, that of other communication and learning platforms of the Faculty. For these platforms he/she will identify, monitor and keep track of: a) user needs, b) new developments in the field, and c) shared experiences and best practices.

In cooperation with the SIU local unit at Walferdange he/she will administrate Moodle users of the Faculty and also examine and test possible extensions and adaptations of the Moodle platform according to users needs.

Activities

Administration of the Moodle platform for the FLSHASE, including updating the Moodle system on a regular basis. This task includes:
- basic day-to-day administration of Moodle (e.g. user ID, enrolment keys)
- working closely with the Directors, Secretariats and other course creators of the study programmes;
- supervising and coordinating any Moodle tasks conducted by student employees.
Train students, teachers (including adjunct teaching staff) and administrative staff how to use Moodle (group sessions and one-to-one training).

Act as the helpdesk of the FLSHASE Moodle platforms for students, teachers (including adjunct teaching staff) and administrative staff.
Provide a Moodle welcome desk for students.
Examine and test new extensions in the Moodle platform of the FLSHASE, in cooperation with the local IT support.
Support the implementation of the course evaluations (in Moodle) for all FLSHASE study programmes each semester.
Monitor the uses made of Moodle in the various FLSHASE study programmes.
Conduct and maintain an inventory and monitoring of all other types of platforms used in the various FLSHASE study programmes.
Liaise with the FLSHASE Moodle Working group (GT-Moodle).
Work in close cooperation with the local IT support and the Moodle support of the two other Faculties. This task includes:
- Producing user guides and tutorials
- Elaborating visual and navigation standards.

Profile:
· Higher education diploma in social sciences/humanities
· Good knowledge and a keen interest in new technologies
· Practical experience in providing on-the-job training would be considered an asset
· Fluent in English, French, and German; Luxemburgish being an advantage
· Good communication skills
· Ability to manage priorities and work proactively
· Well-organised, autonomous and rigorous
· Ability to work collaboratively in a multicultural environment
· Good team player, service minded

Offer:
· An exciting international and dynamic environment

For further information, please contact Natalie Kirwan
Email: natalie.kirwan@uni-lu
Tel.. 46 66 44 9532

Applications (in English, French or German) should contain the following documents:
- A motivation letter
- A detailed curriculum vitae
- A copy of diplomas
- References

A hard copy of the application should be sent until 17th July 2010 to
University of Luxembourg,
Campus Walferdange
Caroline Beckers
The Dean’s Office
B.P. 2
L-7201 Walferdange
G.D. Luxembourg

The University is an equal opportunity employer