Service Desk Support - Intrasoft International

About the Job
In the context of one of our assignments in Luxembourg, we are currently looking for a Service Desk Support.​

Job description:
- Making an initial assessment of incidents, attempting to resolve.​
- Recording and tracking incident and problem information in a ticketing system
- Monitoring progress of incident resolution relative to the appropriate SLA
- Managing the incident life-cycle, including closure and verification
- Participate in reconfiguration and installation of PC environment
- Follows standard service desk procedures & processes
- Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
- Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources

Profile:
- 5 years of experience in a similar job
- Excellent knowledge of all round IT (Office, hardware, Windows, …)
- Experience with ticketing systems (Peregrine, HP Service Center, …)
- Knowledge of/or experience in ITIL environment is a big advantage.​
- Fluent English and French
- Capable of working in an international and multicultural environment
- Team player and strong communication skills

We offer:
Freelance or Permanent contract

Who we are:
INTRASOFT International is one of the leading ICT consultancy companies providing mid to large ICT services with end-to-end integration capacity for a wide range of customers in the private and public sector, including international and national organisations.
In Europe around 500 highly professional consultants perform top quality missions in Belgium, Luxembourg and Greece. Belgium employs around 130 people and works with several external experts. The majority of all those people are working on long term projects for the European Institutions both on our premises in the centre of Brusselsand on the premises of these European Institutions.

Working at INTRASOFT on an ICT project, then most likely you will find yourself working in one of the following ICT environments: Java / J2EE, Coldfusion, Oracle, Powerbuilder, Business Objects, SAP, Weblogic, UNIX, Windows. We have various projects and thus offer career paths in practically each ICT area: Software Development, Infrastructure & Support, Operations, Project Management, Consultancy and in the Commercial area. If this job description does not interest you, do not hesitate to send us your resume anyway. We might have the perfect opportunity for you!

Please send your resume ASAP to DG2-Careers@intrasoft-intl.com